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Last updated: July 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and IgniteHub, LLC d/b/a SimpleAudit, a Wisconsin limited liability company ("SimpleAudit," "we," "us," or "our").
By accessing or using the SimpleAudit™ compliance management platform (the "Service"), you agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization. If you do not agree to these Terms, do not use the Service.
The Service is available only to users and organizations located in the United States. By creating an account, you represent that you and your organization are based in the United States. If you are located outside the United States, you may not use the Service.
"Content" means any data, documents, policies, evidence files, or other materials you upload or create within the Service. "AI Content" means content generated by the Service's artificial intelligence features.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during your subscription term solely for your internal business purposes.
You grant SimpleAudit a limited license to process your Content solely as necessary to provide, maintain, and improve the Service, including AI-powered compliance guidance.
To use the Service, you must create an account. You must be at least 18 years old, located in the United States, and provide accurate, complete information during registration. Each individual may maintain only one account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
SimpleAudit offers subscription tiers, each with different feature limits and storage allocations. A wholesale tier is available only to client accounts managed by an authorized partner. Current pricing and detailed feature comparisons are available on our pricing page. Storage quotas (for example, may apply to the Evidence Vault depending on the subscription tier. We do not offer paid overage: if you exceed your quota you will receive a dated grace period, after which new uploads are blocked until you free space or upgrade. AI usage is subject to monthly budget limits that vary by tier.
Payment is due at the start of each billing cycle and is processed through Clerk Billing (Stripe).
Subscriptions auto-renew at the end of each billing cycle. You may cancel at any time before the next billing cycle to avoid further charges.
7-day free trial: New Essentials subscriptions include a 7-day free trial. No credit card is required to start the trial and no payment is collected during the trial period. If you cancel before the trial ends, you will not be charged.
If a payment fails, your account enters a 7-day grace period. If payment is not resolved within the grace period, your account enters read-only mode until payment is made. Lapsed or canceled accounts likewise become read-only — your data remains viewable and exportable, but new writes and uploads are blocked.
We may change pricing or plan features with at least 30 days' advance email notice. Price changes take effect at the start of your next billing cycle following the notice period.
You are responsible for all applicable taxes, duties, and levies associated with your subscription, unless we are required by law to collect them.
SimpleAudit also offers partner/MSP tiers for organizations that manage compliance on behalf of their clients. For partner-managed accounts, the managing partner is billed and selects the client's subscription tier — see Section 25 (Partner and Reseller Accounts).
All AI-generated content within SimpleAudit — including policies, risk assessments, action plans, and gap analyses — is advisory guidance only and does not constitute legal, regulatory, or professional advice. AI outputs may contain errors, omissions, or outdated information. You must independently verify all AI-generated content before relying on it for any compliance, legal, or business purpose. SimpleAudit makes no warranties regarding the accuracy, completeness, or suitability of AI-generated content for any specific regulatory requirement.
SimpleAudit is a tool to assist with compliance management. Use of SimpleAudit does not guarantee that your organization will pass any audit, achieve any certification, or satisfy any regulatory requirement. You remain solely responsible for your organization's compliance posture and audit outcomes.
You retain full ownership of all Content you create within SimpleAudit, including policies, risk assessments, evidence files, vendor assessments, and any other data you input. SimpleAudit does not claim any intellectual property rights over your Content. You may export your data at any time. To delete your account data, submit a verified written request to privacy@simpleaudit.io; we will delete your Content within 30 days of verifying the request, except where we are required by law to retain it. See our Privacy Policy (Data Retention).
Evidence files uploaded to the Vault are stored securely with encryption at rest and in transit. Storage is allocated based on your subscription tier. Deleted Evidence Vault files are permanently destroyed immediately upon deletion and cannot be recovered. Export any file you may need before deleting it. Audit trail records (upload history, access logs) are retained for the duration of your account for compliance purposes.
When you send assessment questionnaires to third-party vendors, their responses are stored within your SimpleAudit account. Vendor respondents access assessments via time-limited one-time-password (OTP) links. SimpleAudit does not independently verify vendor responses. You are responsible for evaluating the accuracy and completeness of vendor-provided information.
SimpleAudit provides a compliance management platform to help organizations track and manage their SOC 2 compliance activities. You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
We aim to maintain high availability of the SimpleAudit platform but do not guarantee specific uptime percentages for self-service subscriptions. Service-level commitments applicable to Partner-tier subscriptions, if elected, are set out in a separate Partner Service Level Schedule. Planned maintenance will be communicated in advance when possible. The Service is offered exclusively within the United States. Our infrastructure runs on Microsoft Azure with data stored in US regions unless as otherwise specified in the Privacy Policy.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, pandemic, government action, third-party service outages (including cloud infrastructure providers), internet disruptions, power failures, or labor disputes. The affected party shall promptly notify the other party and use reasonable efforts to mitigate the impact.
The SimpleAudit platform, including its software, design, AI models, documentation, and branding, is owned by IgniteHub, LLC and protected by applicable intellectual property laws. The "SimpleAudit" name, logo, and branding are trademarks of IgniteHub, LLC. You may not use our trademarks without prior written consent.
You retain ownership of Content you create using the platform. AI-generated content produced within your account is yours to use — SimpleAudit does not claim ownership of AI outputs generated for your organization.
Each party agrees to protect the other party's confidential information with at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care. Your compliance data, policies, evidence files, and organizational information stored in the Service are treated as your confidential information.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law, regulation, or court order, provided the disclosing party is given reasonable advance notice where permitted.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SIMPLEAUDIT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SIMPLEAUDIT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SIMPLEAUDIT OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SIMPLEAUDIT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SIMPLEAUDIT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless SimpleAudit, IgniteHub, LLC, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any Content you submit through the platform; or (e) your misrepresentation of your organization's compliance status based on information obtained through the Service.
Either party may terminate this agreement for convenience by providing 30 days' written notice to the other party.
SimpleAudit may suspend or terminate your access to the Service immediately, without prior notice, if: (a) you violate these Terms; (b) your payment remains outstanding after the grace period; (c) your use of the Service poses a security risk to the Service or other users; or (d) suspension or termination is required by law.
Upon termination, you will have 30 days to export your data. After the 30-day export window, or upon your verified written deletion request, we will delete your Content from our systems within 30 days, except where we are required by law to retain it.
The following sections survive termination: Intellectual Property, Confidentiality, Warranty Disclaimer, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.
Informal Resolution. Before initiating any formal proceeding, you agree to first attempt to resolve any dispute informally by contacting us at legal@simpleaudit.io. We will attempt to resolve the dispute within 30 days of receiving your notice.
Binding Arbitration. If informal resolution is unsuccessful, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator and may take place in Wisconsin or remotely at the election of the parties. The arbitrator's decision shall be final and binding. Notwithstanding the foregoing, either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies.
Class Action Waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION AGAINST SIMPLEAUDIT. YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS CLASS ACTION WAIVER AND THE BINDING ARBITRATION PROVISION ABOVE, AND THAT YOU ARE GIVING UP THE RIGHT TO LITIGATE DISPUTES IN COURT AND TO PARTICIPATE IN A CLASS ACTION.
Jury Trial Waiver. TO THE EXTENT ANY DISPUTE PROCEEDS IN A COURT RATHER THAN ARBITRATION, EACH PARTY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY.
Exception for Injunctive Relief. Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened violation of intellectual property rights or confidentiality obligations.
Each party shall bear its own costs and attorneys' fees. Arbitrator fees and administrative costs shall be split equally between the parties.
These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law principles. For any matters not subject to arbitration under Section 19, the parties consent to the exclusive jurisdiction of the state and federal courts located in Wisconsin.
You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to United States trade sanctions, and that you are not on any US government restricted party list. You shall not use the Service in violation of any applicable export control laws or regulations.
SimpleAudit uses Google Analytics 4 for website analytics and Google Ads for conversion tracking to measure advertising effectiveness.
On public pages (such as our homepage, pricing, and blog), these services are activated only with your explicit consent via our cookie consent banner.
On authenticated pages (such as the portal and onboarding), by accepting these Terms and accessing the Service, you consent to analytics and conversion tracking as described in our Privacy Policy. You may withdraw this consent at any time via the “Cookie Settings” link in our website footer.
Analytics tracking measures page views and feature usage to help us improve the Service.
Conversion tracking measures whether ad clicks lead to signups. This uses Google Ads Enhanced Conversions, which sends a hashed version of your email address to Google for cross-device attribution.
Server-side conversion tracking processes purchase events via the Google Analytics Measurement Protocol to measure advertising effectiveness even when client-side tracking is unavailable.
Consent Mode v2 ensures no tracking data is collected on public pages until you provide explicit consent. You can manage your preferences at any time via the Cookie Settings link in our footer.
For full details on cookies, data sharing, and your choices, see our Privacy Policy.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and SimpleAudit regarding the Service and supersede all prior agreements and understandings.
Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. SimpleAudit may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets without your consent.
No Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Electronic Communications. By using the Service, you consent to receiving electronic communications from us, including emails regarding your account, billing, service updates, and legal notices.
Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.
We may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice via email to the address associated with your account. Your continued use of the Service after the notice period constitutes acceptance of the modified Terms.
Non-material changes (such as clarifications or formatting updates) are effective upon posting with an updated "Last updated" date. We encourage you to review these Terms periodically.
SimpleAudit may make the Service available through authorized partners (such as managed service providers, consultants, and resellers) who use SimpleAudit to manage compliance on behalf of their clients ("Managed Clients").
(a) Authority. If you access the Service as a partner, you represent and warrant that you have authority to act on behalf of each Managed Client you provision, to bind that Managed Client to these Terms, and to provide that Managed Client's data to SimpleAudit. You are responsible for your relationship with your Managed Clients, including obtaining all consents and giving all notices required for SimpleAudit to process their data.
(b) Responsibility & data. You are responsible for all use of the accounts you provision and manage, for all fees associated with those accounts, and for your administrators' access to Managed Client data. As between SimpleAudit and you, you are the controller of Managed Client data and SimpleAudit processes it as a processor on your behalf under our Data Processing Agreement.
(c) White-labeling. Where the Service permits you to present it under your own name, logo, and colors, we grant you a limited, revocable, non-exclusive license to do so solely to deliver the Service to your Managed Clients and subject to any separate partner agreement. You are solely responsible for the accuracy of your branding and any representations you make to Managed Clients, and you will indemnify SimpleAudit against claims arising from them.
(d) Managed Clients. If your account is managed by a partner, you acknowledge that your partner controls the account, can access all data in it, and is responsible for the account, its branding, and its fees. Your use remains subject to these Terms except where a separate agreement between you and your partner governs.
(e) Separate agreement. A separate partner or reseller agreement may govern aspects of the partner relationship (pricing, branding, data processing). In a conflict, that agreement controls for the partner relationship.
(a) Recommendations. From time to time, the Service’s AI assistant may surface or recommend a third-party service provider with whom SimpleAudit has a written partner agreement (each, a “Recommended Partner”) — for example, a CPA or audit firm — where its services appear relevant to your compliance needs. A recommendation is an introduction only; it is not advice, an endorsement, or a warranty of the Recommended Partner or its services.
(b) How a referral works; your consent. Merely displaying a recommendation, and your viewing or clicking it, disclose no information identifying you or your organization to the Recommended Partner; those events are recorded only as anonymous, aggregate counts. Your identifying information (such as your company name and contact details) is shared with a Recommended Partner only if and when you affirmatively choose to be connected with that partner (for example, by selecting a “contact” or “connect” action), which constitutes your consent to share that information for the purpose of the introduction. We keep an event record (surfaced, clicked, contacted) for settlement and dispute-resolution purposes. Our handling of this information is described in our Privacy Policy.
(c) Referral fees; no fee-based ranking. SimpleAudit may receive a referral fee from certain Recommended Partners if you engage them. Where a referral fee applies, we will disclose to you, at or before the point of connection, that we may receive a referral fee. We do not rank, order, or prioritize recommendations on the basis of whether SimpleAudit receives a fee.
(d) Your relationship with the Partner is independent. Any engagement you enter into with a Recommended Partner is solely between you and that partner. SimpleAudit is not a party to it, is not the agent of either you or the partner, and is not responsible for the partner’s services, pricing, advice, or results. You are responsible for your own due diligence and for the terms of any engagement. To the maximum extent permitted by law, SimpleAudit disclaims all liability arising out of a Recommended Partner or its services.
(e) Auditor independence. Recommending an audit or assurance firm does not, by itself, grant that firm any access to your compliance data. Any access you choose to grant a partner within the Service is controlled by you through your account, and you are responsible for ensuring that the access you grant is consistent with the independence requirements applicable to your auditor.
If you have any questions about these Terms of Service, please contact us: